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FAQ's
 

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For additional help or information, please fill out our online form and we will respond promptly.

 

Frequently Asked Questions

Q:     Can I purchase a custom lamp or window?

A:     Yes.   We're happy to change colors, sizes, and shapes on all existing product or we will create a design exclusively for you.   Contact us and specify your needs.  Let us make your Tiffany dreams come true!

Q:     Can I purchase a lampshade separately?

A:      Yes, most of the shades on our lamps are available to purchase separately.  These are considered special order items.  If you would like to purchase a shade separately, simply email us and we will be glad to get back to you with the "shade only" price.

Q:     Will my purchase look exactly as it does on my computer?

A:      Each item is a unique, handcrafted treasure.  No two stained glass items are exactly alike.  Photography and computer monitor settings also alter color perception. Slight color variations are to be expected and celebrated!  Click here for an illustration of stained glass variation.

Q:      I just placed my order.  When should I expect my order? 

A:      As a general rule of thumb in-stock items ship from our warehouses within 1 business day.  If for some reason your item is not in-stock or will take longer to be shipped, we will notify you with an estimated shipping date.  If you wish to track your order, you can do so by using our tracking service online with your order # and your billing zip code.  (your order # will be given to you at the completion of your purchase and via email)

Q:    Do you ship outside of the United States?

A:    Yes.  We're happy to ship our merchandise to you.  Orders shipping outside of the United States will incur freight charges.  The charges depend upon the specific item ordered and the destination address.  Any duties, taxes or tariffs imposed by organizations other than TiffanyLights.com will be the recipient's responsibility.  If you'd like an estimate of shipping charges, send an e-mail to Customerservice@TiffanyLights.com indicating the ship-to address and the item of interest.  We will respond to your inquiry after investigating the safest, most economical options.  

Q:      How high should my fixture hang over my table or island?

A:      In most homes we recommend that fixtures over tables to hang 60" - 72" from the fixture to the floor.  For Kitchen islands 70" - 76" from the floor will provide good light on your workspace without hanging too low.

Q:     How high above my pool table should I hang my billiard fixture?

A:     We recommend 32" - 36" over the playing surface.  The light should reach the corner pockets.  If you anticipate that your table will be used by inexperienced players, you may choose to raise the fixture slightly to avoid errant pool cue strikes. 

 

 

 
 
 

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