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Q: Can I purchase a custom lamp or window?
A:
Yes.
We're happy to change colors, sizes, and shapes on all
existing product or we will create a design exclusively
for you. Contact us and specify your needs.
Let us make your Tiffany dreams come true!
Q: Can I
purchase a lampshade separately?
A: Yes,
most of the shades on our lamps are available to purchase
separately. These are considered special order
items. If you would like to purchase a shade
separately, simply
email us and we will be glad to get
back to you with the "shade only" price.
Q: Will my purchase look exactly as it does on my
computer?
A:
Each
item is a unique, handcrafted treasure. No two
stained glass items are exactly alike. Photography
and computer monitor settings also alter color
perception. Slight color variations are to be expected
and celebrated! Click here
for an illustration of stained
glass variation.
Q: I just
placed my order. When should I expect my order?
A: As a
general rule of thumb in-stock items ship from our
warehouses within 1 business day. If for some
reason your item is not in-stock or will take longer to be
shipped, we will notify you with an estimated shipping
date. If you wish to track your order, you can do so
by using our
tracking service online with your order # and
your billing zip code. (your order # will be given
to you at the completion of your purchase and via email)
Q:
Do you ship outside of the United States?
A:
Yes. We're happy to ship our merchandise to you.
Orders shipping outside of the United States will incur
freight charges. The charges depend upon the
specific item ordered and the destination address.
Any duties, taxes or tariffs imposed by organizations
other than TiffanyLights.com will be the recipient's
responsibility. If you'd like an estimate of
shipping charges, send an e-mail to
Customerservice@TiffanyLights.com
indicating the ship-to address and the item of interest.
We will respond to your inquiry after investigating the
safest, most economical options.
Q:
How high
should my fixture hang over my table or island?
A: In most
homes we recommend that fixtures over tables to hang 60" -
72" from the fixture to the floor. For Kitchen
islands 70" - 76" from the floor will provide good light
on your workspace without hanging too low.
Q:
How high above my pool table should I hang my billiard
fixture?
A:
We recommend 32" - 36" over the playing surface.
The light should reach the corner pockets. If you
anticipate that your table will be used by inexperienced
players, you may choose to raise the fixture slightly to
avoid errant pool cue strikes.
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